Reference

How We Handle Your Account Information

We collect what we need to run your account, process bKash, Nagad and Rocket transactions, and keep your login secure. This policy explains what we gather, how we use it, and who you contact to change or delete it.

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l89a How We Handle Your Account Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review your account information, update consent preferences, or request data deletion, our support team handles privacy enquiries through the same channels you use for payment and account help.

Live Chat Open the chat widget in your account dashboard and select privacy enquiry from the menu. Support staff will verify your identity before discussing account data or processing deletion requests.
Email Support Send your data request to our support email with your registered account name and mobile number. We reply within two business days and may ask follow-up questions to confirm your identity.
Account Settings Log in and go to account settings to toggle marketing consent, update your mobile number, change your password, or view your recent wallet transactions and support ticket history.
DATA PRACTICE

How We Protect and Store Your Information

We use industry-standard encryption for data in transit and at rest, restrict internal access to account information on a need-to-know basis, and log every action our support team takes on your account. Payment data flows directly between your bKash, Nagad or Rocket app and the payment gateway; we store only the transaction reference and timestamp.

Collection Purpose

We gather your mobile number, email, date of birth and preferred payment method during registration so we can verify your identity, process deposits and withdrawals, and reach you about account activity or policy updates.

Cookies and Tracking

We use session cookies to keep you logged in, analytics cookies to understand which pages load slowly, and preference cookies to remember your language and timezone. You can disable non-essential cookies in your browser settings.

Retention Period

Account records, including wallet transaction logs and support chat transcripts, are kept for five years after your last login to meet financial record-keeping obligations. Marketing consent records are deleted immediately when you opt out.

Your Rights

You can request a copy of your data, ask us to correct errors, withdraw marketing consent, or close your account and request deletion. Contact support with your registered mobile number to start the verification process.

Common Questions About Your Data

We collect your full name, date of birth, mobile number, email address, and your chosen payment method such as bKash, Nagad or Rocket. We also log your IP address and device type to secure your login.

We share transaction references with the payment gateway that processes your bKash, Nagad or Rocket transfer, but we do not sell your data to advertisers or pass wallet identifiers to game studios.

Log in to account settings and turn off marketing consent, or click the unsubscribe link at the bottom of any promotional email. Your account and transaction notifications will continue as they are service messages.

Yes. Contact support through live chat or email with your registered mobile number, and we will send you a file containing your registration details, transaction log, game history and support ticket records within seven business days.

We retain closed-account records for five years to meet financial and regulatory obligations, then permanently delete them. You can request immediate anonymization of non-essential data such as your email and device information when you close your account.

Email our support team immediately with details of the suspected breach. We will investigate, reset your password, review login timestamps, and notify you of the outcome within three business days.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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